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Last updated: October 3, 2026
ColeeMerch is the official merch store of Colee.One. All merchandise items and product orders are custom made to order by our print-on-demand fulfillment partner Subliminator (subliminator.com). Because each piece is manufactured individually after purchase, production begins right away and standard delivery estimates apply.
All items are made to order. Our production policy is 4-7 business days for all products before shipment. Production time accounts for individual printing, precision cutting, and sewing, and is separate from carrier transit time.
Average calendar turnaround for production is approximately 7 calendar days. Production may take slightly longer during peak holiday rushes, supplier material delays, or unforeseen circumstances outside our direct control.
Every single order ships with verified carrier tracking. Once your order finishes production and leaves the fulfillment facility, tracking information is automatically emailed to you so you can follow transit progress.
Shipping transit time depends on your delivery destination, selected shipping method, carrier routing, weather, and local customs processing. Items are manufactured and shipped from fulfillment facilities operated by Subliminator.
Physical apparel items (including hoodies, jerseys, sweatpants, and graphic tees) are custom printed, cut, and sewn to order by third-party fulfillment partners. Garments are imported unless specifically identified otherwise on the individual product detail page.
Delivery dates shown on the site, at checkout, in tracking, or in order updates are estimates only unless expressly stated as guaranteed. We are not responsible for carrier delays, customs delays, incorrect addresses, failed delivery attempts, unclaimed packages, or delays caused by events outside our control.
If we learn that an order cannot ship within a stated or legally applicable timeframe, we will provide an updated estimate and the choices required by applicable law, which may include consenting to the delay or canceling the unshipped item for a prompt refund.
Customers are responsible for entering a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake, contact us as soon as possible. We cannot guarantee that an address can be changed after an order is placed because production and fulfillment begin promptly.
Some products may ship from international fulfillment facilities. Customers are responsible for any customs fees, import duties, local taxes, brokerage fees, or other charges required by their country, state, province, carrier, or local authority unless those amounts are expressly collected at checkout.
Sales tax, local tax, VAT, or similar charges may be calculated and collected at checkout where required by law or by the ecommerce platform. Customers are responsible for any taxes, duties, or fees not collected at checkout.
Because every item is custom made to order specifically for you, we do not accept returns or offer refunds for buyer remorse or customer ordering errors.
Size exchanges are handled strictly at store discretion and expense. Please review the detailed sizing charts on each product page before submitting an order.
Any claims for misprinted, damaged, or defective items must be submitted within 4 weeks after the product has been received. Please contact info@coleemerch.one with your order number, clear photographs showing the defect or damage, and a brief description of the issue.
Errors confirmed to be on our or Subliminator's part are fully covered at our expense with a complimentary replacement reprint or full refund.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Once confirmed lost by the carrier, we will arrange a replacement or refund.
Please note: Shipments returned due to an incorrect or insufficient address provided by the customer, or packages left unclaimed at local customs or postal offices, are not returned to our workshop and may be destroyed by the carrier. Reshipment of such orders must be handled at the customer's expense.
Product photos, mockups, and size charts are provided for reference. Slight differences in color, placement, texture, sizing, print alignment, and appearance may occur due to screen settings, manufacturing methods, garment construction, fabric type, and print-on-demand production. These normal variations are not considered defects.
Always contact us before returning any merchandise. For order assistance, shipping status, damaged items, or return claims, email info@coleemerch.one.
Please include your order number and customer name in the email subject line for fastest handling.
For general Colee.One company inquiries, contact mgmt@colee.one.