Privacy Policy

We may collect the following categories of information.

We may use your information to:

• Process, confirm, fulfill, and ship orders.
• Send order confirmations, shipping updates, tracking information, and support messages.
• Provide customer service and respond to questions.
• Submit order details to fulfillment partners, including Subliminator.
• Process payments and prevent fraudulent transactions.
• Maintain, troubleshoot, secure, and improve the Site.
• Analyze traffic, performance, and customer experience.
• Send marketing or promotional messages if you have opted in or where allowed by law.
• Use your phone number for shipping, delivery coordination, carrier contact, fraud prevention, or customer support when needed. We do not use your phone number for SMS marketing unless you separately consent where required.
• Comply with legal, tax, accounting, reporting, and dispute resolution obligations.
• Enforce our Terms & Conditions and other policies.

We do not sell your personal information for money. We share information only as needed to operate the Site, fulfill orders, communicate with you, protect the business, and comply with the law.

We may use cookies and similar technologies to:

• Keep the Site functioning.
• Remember cart contents, preferences, and session information.
• Analyze traffic and performance.
• Improve the Site and user experience.
• Support marketing, retargeting, or advertising if used.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the Site function.

Where legally required, we will provide additional cookie choices or opt-out tools.

If you sign up for marketing emails or promotional updates, we may use your email address to send store updates, launches, offers, and related content. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting mgmt@colee.one. We will honor unsubscribe requests within the timeframe required by applicable law.

Marketing emails must include accurate sender information, truthful subject lines, a working unsubscribe method, and a valid physical postal address. We do not recommend using a personal home address for public-facing marketing emails if a proper business mailing address, registered P.O. box, or registered commercial mailbox is available. No commercial marketing email should be sent until a valid mailing address is configured in the email footer.

We may still send non-marketing messages related to orders, shipping, support, security, policy updates, or transactions.

We retain information for as long as reasonably necessary to:

• Fulfill orders and provide support.
• Maintain business records.
• Comply with legal, tax, accounting, fraud prevention, chargeback, and dispute obligations.
• Enforce agreements and policies.
• Improve and secure the Site.

When information is no longer needed, we will delete, anonymize, or securely retain it as required or allowed by law.

Depending on where you live and whether applicable privacy laws apply to us, you may have rights related to your personal information, such as the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Object to or restrict certain processing.
• Opt out of marketing communications.
• Opt out of certain targeted advertising or sale/share of personal information if applicable.

To make a privacy request, contact mgmt@colee.one. We may need to verify your identity before completing the request.

Because we are based in Colorado and may serve Colorado customers, we aim to respect Colorado consumer privacy rights where applicable. Colorado residents may have rights to access, correct, delete, and obtain a portable copy of personal data, and to opt out of the sale of personal data, targeted advertising, or certain profiling where applicable.

We do not knowingly sell personal information for money. If we use tools that qualify as targeted advertising, sale, or sharing of personal information under applicable privacy laws, we will provide required opt-out methods where legally required.

Where legally required and technically feasible, we will honor recognized browser-based universal opt-out signals, such as Global Privacy Control, for the browser or device sending the signal.

Our Site, service providers, payment processors, fulfillment partners, and shipping partners may be located in different countries. By using the Site or placing an order, you understand that your information may be transferred to, stored in, and processed in countries that may have different privacy laws than your location.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy rights, we aim to handle privacy requests in a reasonable and lawful manner and rely on service providers that state they use appropriate safeguards.

For privacy and data questions, contact:

mgmt@colee.one

For order and shipment issues, contact:

carelescastlemgmt@colee.one